Return Policy

Returns
Our policy lasts 60 days. If 60 days have gone by since your purchase, unfortunately we can’t offer you a refund or replacement items.

Our goods  which are perishable food related items cannot be returned. If you are unhappy with your order we will provide a full refund or store credit within our customer satisfaction policy if we deem your complaint valid.

Additional non-returnable items:
Gift cards
Food Products

To process a refund or credit, we require a receipt or proof of purchase. For damaged items during delivery you must send photos of the damaged items to info@chilauseafood.com to process a replacement or refund claim.

Late or missing refunds (if applicable) 

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at Info@ChilauSeafood.com