Shipping Policy

We do not ship to PO boxes. Orders placed with PO box shipping addresses will be held in our queue until a physical address is obtained. 

All orders are shipped within 24 to 48 hours and transit times range from 3 to 7 business days to arrive. During Holiday and peak seasons it can take up to 3 weeks for packages to arrive. For pre-orders or out of stock items, orders will remain in our queue and shipped once all items on the order are in stock. 

Broken Bottle Policy: Though it's rare, on occasion a bottle can get broken in transit. Shipping carriers aren't always as careful as you and I. If this happens please don't worry, We will always replace it quickly.

1. Simply snap a photo of the broken bottle(s)
2. Email it info@chilaufoods.com (no text, email only)
3. We ship you a replacement ASAP.

Lost In Transit or Stolen Package Policy: It happens. However we always take care of family. Once we verify the package is lost or stolen we will file a claim and get a replacement sent out for you. This process can take 2 to 3 business days to complete. If we can't verify the package was lost or stolen we cannot send replacements or process refunds. 

1. Visit the carrier's website or local office to file a lost / stolen claim
2. Email a copy of the claim to info@chilaufoods.com
3. We ship you a replacement ASAP.